Hi, my name is
ANNIE L. LIN
ME, IN BROAD STROKES
I'm an adaptable leader who lives and breathes two things in particular: people/org development and operations management. I take a data-driven, user-centric approach toward both. I am equally comfortable being the first person on the ground wearing 20 hats on my own, and being the leader of large cross-functional and cross-geography teams. I am passionate about creating motivating environments where people are both happy and productive — and have done this for teams I've directly managed, guided other leaders to do this for their teams, and built HR programs that make this happen on a company-wide level.
I am a social scientist at heart, with particular interest in workplace interactions, organizational psychology, and education. I nerd out over adult learning, behavior change, and habit formation, and love translating these fields of knowledge into impactful educational programs and coaching practices. I get excited about helping people live more fulfilling lives. I love making meaning out of data and telling powerful stories with data. I naturally connect the dots. I believe in collaboration over competition and empowerment over command-and-control, and I believe that a rising tide lifts all boats.
My work has repeatedly spanned cultures and geographies, equipping me with the ability to adapt to cultural differences and build trust with very different people quickly.
A quick snapshot of what I've been doing.
Director of Employee Experience
San Francisco | 2018–present
I oversee Lever's people operations and workplace operations functions.
I lead a team responsible for HR, people programs, office & facilities, and company-wide events. We serve as Lever's strategic internal partners, ensuring that all employees have the space, skills, support, and physical and psychological safety that enable them to do their best work and own their own growth.
People Programs Manager & People Partner
San Francisco | 2016–2018
Designed and implemented integrated people strategies and initiatives across the company and on specific teams, that drove employee engagement, performance, and development and that were aligned with org culture and based on data. I did this primarily through program development and management, organizational design and serving as HR business partner to company leaders, 1:1 and group coaching, designing and facilitating trainings, and people analytics.
Regional Director (General Manager)
Previous roles: Education Programs Producer, Education Programs Manager
Chicago, San Francisco | 2013–2016
Oversaw the launch, growth, and general management of General Assembly's Chicago market. Grew the local business from scratch to half a million in quarterly revenue in 4 months. Owned P&L and full suite of qualitative and quantitative metrics. Consistently achieved some of the highest student satisfaction ratings in the company. Built and managed cross-functional, multi-layer teams of full-time and part-time employees in Chicago and San Francisco. Led reorganizations of team structures as business needs and scale evolved. Directly project-managed all aspects of the company's flagship product.
Named by Fast Company as one of the world's 50 most innovative companies, General Assembly is a global network of campuses offering events, workshops, part-time courses, and full-time courses in design, tech, and business topics.
Challenge Community Champion
Part of the OpenIDEO platform
San Francisco | 2013
Selected as the OpenIDEO Challenge Community Champion for the Healthy Ageing Challenge. Encouraged online community participation and interactions. Facilitated the cross-pollination of ideas. Helped make sure that tone of community interactions is friendly and constructive. Wrote weekly blog posts highlighting community members, ideas, and actions. Here is a feature on me that OpenIDEO published.
Also pinch-hit as: Community Manager
Detroit, San Diego, Chicago | 2013
Launched Uber’s operations in new cities — from nonexistence to being a fully operational business with quickly increasing revenue — within weeks. Developed co-marketing partnerships with local businesses, influencers, and events, to increase awareness and rapidly grow Uber's local user base. Trained drivers on expectations and how to use the Uber app.
Global Education Program Manager
Previous role: Campus Team Coordinator
All over the world | 2010–2013
Launched and ran successful Wikipedia education programs in the U.S. (50+ cities), Canada, India, Egypt, and other countries. Led strategy and execution of all on-the-ground operations across continents, for each phase of program growth (pilot, scale, maturity). Oversaw multi-layer, cross-geography teams consisting of hundreds of people (including volunteers, part-time staff, and full-time employees). Cultivated local leadership teams. Designed and revised systems, processes, and roles to enhance program scalability, participant satisfaction, and quality of results. Planned and led 30+ in-person trainings and workshops for community members in different geographies. Gave numerous talks and presentations, including at the Center for Information Technology Policy at Princeton University, the Reinventing Higher Education Conference at Madrid's IE University, and the EDUCAUSE webinar series.
Ultimately mobilized over 5,000 people around the world to participate in using Wikipedia as a teaching/learning tool, and made sure they had a great experience doing so. (The program was featured in a lot of press outlets, including Times of India, Christian Science Monitor, HASTAC's blog, Harvard Ed Magazine, Inside Higher Ed, The Guardian, and Fast Company.)
In Apple Retail stores
San Francisco Bay Area, Orange County | 2007–2009
Advised very large number of customers on how Apple products can fit (or not fit) their needs. Topped sales ranking repeatedly in store in southern California. Led public and 1-to-1 workshops on how to use Apple hardware and software.