PEOPLE. OPERATIONS. DATA.
I wear a lot of hats.
People & Org Development
I produce high-performing and highly-engaged teams. I've done this for teams I've managed (directly recruiting, onboarding, managing, and developing talent). I've guided other company leaders to do this for their teams (serving as HR business partner to them - helping them to align people strategy with business priorities, and providing thought leadership and hands-on execution help in areas such as team structure, performance management, and learning & development). I've also designed and run people programs that improve performance, retention, and engagement on a company-wide level.
I'm an experienced coach, facilitator, and trainer, and can influence people across levels.
I design, manage, and scale programs. I launch and oversee business operations. I build new markets from scratch. I cultivate communities. I manage cross-functional and cross-geography projects. I design experiences that people love. I build systems and processes for scale. I'm both highly organized and highly adaptable. I enjoy wearing many hats and thrive in fast-changing, fast-paced environments. I manage budgets. I make data-driven decisions and am continually iterating. I ensure all parts of the machine work smoothly together. I create order out of chaos.
I make things happen.
I think in data and talk in charts. I collect, analyze, and tell compelling stories with data. I'm well-versed in technical data skills (Excel, SQL, Tableau) and social research methods, but more importantly, I approach problems with powerful analytical thinking and can translate data into meaningful insights that drive impact and influence behavior. I've also guided business leaders on how to effectively use data to improve team performance, engagement, and retention.
On the side I also play with interesting datasets. Below are a few examples. My work has been published in Nightingale (the Data Visualization Society's publication) and The Bold Italic.
ME, IN BROAD STROKES
I am a versatile executive leader with strong experiences across business management, operations, and People / HR. This untraditional combination has equipped me with an unique ability to align people strategies & practices and operating cadences & frameworks with business outcomes. It's also shaped my strong belief in the symbiotic relationship between caring for the business and caring for people.
I have a passion for coaching and developing talent, and building high-performing workplaces where employees are engaged and productive. I am equally comfortable being the first person on the ground wearing 20 hats on my own, and managing large teams that span multiple functions and locations. I can influence and build strong rapport with people across all fields and levels of an organization.
I am a social scientist at heart, with particular interest in workplace interactions, organizational psychology, and education. I nerd out over adult learning, behavior change, and habit formation, and love translating these fields of knowledge into impactful educational programs and coaching practices. I get excited about helping people live more fulfilling lives. I love making meaning out of data and telling powerful stories with data. I naturally connect the dots. I believe in collaboration over competition and empowerment over command-and-control, and I believe that a rising tide lifts all boats.
A quick snapshot of what I've been doing.
Chief People Officer
San Francisco | 2022–present
Swiftly helps cities move more efficiently.
Previous role: Director of Employee Experience / Employee Success
San Francisco | 2018–2022
Headed up the People function. Member of Lever's executive team. Reported directly to the CEO. My team is responsible for recruiting, employer brand, HR operations, HRBP responsibilities, people programs, learning & development, diversity & inclusion, office & facilities, company-wide events, internal communications, and cultural efforts. We partner closely with org leaders across the company, providing intentional leadership, guidance, and support that ensure Lever's success as a team and a business.
Blog posts I've written or co-written about aspects of my work: I'm Out to Reclaim "HR" and You Should Join Me; Three Lessons From Building a Great Place to Work for All Genders; 8 Tips for Opening Your First Global Office in 8 Weeks.
As the meta users of our company's product, my team and I also regularly contributed to product conversations, as well as marketing, sales, and other customer/prospect/public-facing activities (sales demos, customer webinars, PR efforts, industry thought-leadership pieces, etc). We've also helped Lever win a multitude of employer awards. A few examples: Findings from the 2021 State of DEI Report (podcast with RecruitingDaily); Applying Diversity Strategies to Remote Equity (podcast with Hired); blog post writeup when we were recognized as a Best Workplace for Parents (2021).
I've also leveraged my untraditional background for various needs across the business outside HR, including co-driving the company's annual strategic planning process, shaping how Lever tracks and reports business KPIs on the exec team and across the company, and being the interim owner of Product Operations for bug burndown efforts.
People Programs Manager & People Partner
San Francisco | 2016–2018
Designed and implemented integrated people strategies and initiatives across the company and on specific teams, that drove employee engagement, performance, and development and that were aligned with org culture and based on data. I did this primarily through program development and management, organizational design and serving as HR business partner to company leaders, 1:1 and group coaching, designing and facilitating trainings, and people analytics.
My work helped the company achieve a spot in the San Francisco Business Times' Top 10 Best Places to Work in the Bay Area within a year.
Regional Director (General Manager)
Previous roles: Education Programs Producer, Education Programs Manager
Chicago, San Francisco | 2013–2016
Oversaw the launch, growth, and general management of General Assembly's Chicago market. Grew the local business from scratch to half a million in quarterly revenue in 4 months. Owned P&L and full suite of qualitative and quantitative metrics. Consistently achieved some of the highest student satisfaction ratings in the company. Built and managed cross-functional, multi-layer teams of full-time and part-time employees in Chicago and San Francisco. Led reorganizations of team structures as business needs and scale evolved. Directly project-managed all aspects of the company's flagship product.
Named to Chicago's Techweek 100, which "identifies leaders who have made a significant impact on the technology and innovation ecosystem in which they operate."
Named by Fast Company as one of the world's 50 most innovative companies, General Assembly is a global network of campuses offering events, workshops, part-time courses, and full-time courses in design, tech, and business topics.
Challenge Community Champion
Part of the OpenIDEO platform
San Francisco | 2013
Selected as the OpenIDEO Challenge Community Champion for the Healthy Ageing Challenge. Encouraged online community participation and interactions. Facilitated the cross-pollination of ideas. Helped make sure that tone of community interactions is friendly and constructive. Wrote weekly blog posts highlighting community members, ideas, and actions. Here is a feature on me that OpenIDEO published.
Also pinch-hit as: Community Manager
Detroit, San Diego, Chicago | 2013
Launched Uber’s operations in new cities — from nonexistence to being a fully operational business with quickly increasing revenue — within weeks. Developed co-marketing partnerships with local businesses, influencers, and events, to increase awareness and rapidly grow Uber's local user base. Trained drivers on expectations and how to use the Uber app.
Global Education Program Manager
Previous role: Campus Team Coordinator
All over the world | 2010–2013
Launched and ran successful Wikipedia education programs in the U.S. (50+ cities), Canada, India, Egypt, and other countries. Led strategy and execution of all on-the-ground operations across continents, for each phase of program growth (pilot, scale, maturity). Oversaw multi-layer, cross-geography teams consisting of hundreds of people (including volunteers, part-time staff, and full-time employees). Cultivated local leadership teams. Designed and revised systems, processes, and roles to enhance program scalability, participant satisfaction, and quality of results. Planned and led 30+ in-person trainings and workshops for community members in different geographies. Gave numerous talks and presentations, including at the Center for Information Technology Policy at Princeton University, the Reinventing Higher Education Conference at Madrid's IE University, and the EDUCAUSE webinar series.
Ultimately mobilized over 5,000 people around the world to participate in using Wikipedia as a teaching/learning tool, and made sure they had a great experience doing so. (The program was featured in a lot of press outlets, including Times of India, Christian Science Monitor, HASTAC's blog, Harvard Ed Magazine, Inside Higher Ed, The Guardian, and Fast Company.)
Specialist / Creative
Orange County, San Francisco Bay Area | 2007–2009
Mentored a large number of customers on using Apple products. Led public and 1-to-1 workshops on how to use Apple hardware and software. Advised customers on utilizing technology for personal and business purposes. Topped sales ranking repeatedly in store in Southern California.
Copyright 2023 Annie L. Lin