Regardless of what your success metrics are — profit, funding raised, number of people impacted, scores on a test, etc. — I recommend identifying an alternative set of values and principles that you and your community hold dear, that absolutely cannot be violated no matter what. For me at General Assembly, one of these non-crossable goals is maintaining a "safe space" for learning, meaning an environment free of any offensive, hurtful, or discriminatory behaviors or remarks whatsoever. This isn't written into any formal OKRs or quarterly goal-setting frameworks, but it is exceptionally important to me and to my organization. No one gets to cross this line. No one. Not even the best of the best team members. The idea of defining and having these values and principles is that they are above all other metrics. If someone is an absolute rockstar at their functional responsibilities, but violates one of these absolute values/principles after having warning, they need to go. And they need to go immediately.